Return and Refund Policy

We prioritize customer satisfaction and want to ensure a clear and hassle-free process for returns and refunds. Please review the details below.

Eligibility for Returns

  • Unopened and Undamaged Items:
    Items in their original, unopened, and unused condition can be returned within 7days of delivery.
  • Refund Amount: A full refund will be issued for eligible returns.
  • Non-Returnable After 7 Days: Returns are not accepted after the 15-day period.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products.
  • Items damaged due to improper handling by the customer.
  • Subscription-based purchases (details below).
  • Customized or personalized products.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
  • Provide your order number, a description of the issue, and clear photos of the item.
  • Once verified, we’ll arrange for a replacement or refund at no additional cost.

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Subscription Orders

  • Subscription purchases are final sale and cannot be returned or refunded.
  • By subscribing, you agree to recurring deliveries based on the duration and frequency selected.
  • You can update your subscription preferences anytime, including pausing, swapping items, or changing delivery intervals. Log into your account to manage your subscription.

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How to Return an Item

  • Contact our support team via our contact page
  • Provide the required details, including your order number and reason for return.
  • Ship the item back to the address provided by our team. Customers are responsible for the return shipping costs.

Refund Processing

  • Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected.
  • You will receive a confirmation email once the refund is processed.

Need Help?

If you have any questions about our return and refund process, reach out to us via contact us Page